Welcome to darknightghost.com’s Shipping Terms. Before placing an order, please read the following information carefully to ensure that you understand our shipping policies and procedures. By placing an order, you agree to these terms.
Processing Time
All orders are typically processed and ready for shipment within 1-2 business days. During holidays or peak periods, order processing time may be delayed. We will do our best to ensure that your order is shipped as quickly as possible and notify you by email when it is shipped.
Shipping Methods
We offer the following shipping methods for you to choose from:
Standard Shipping: Usually takes 5-7 business days, depending on your location.
Expedited Shipping: Expedited orders are usually delivered within 2-3 business days, and additional charges will be calculated at checkout.
International Shipping: We offer international shipping services, and delivery times and costs vary by country and region. International orders may take 10-15 business days, depending on local customs processing times.
Shipping Costs
Shipping costs will be automatically calculated at checkout based on the shipping method you choose, the destination, and the order total.
Order Tracking
Once your order is shipped, we will send you an email with a tracking number. You can use the provided tracking number to track the status of your package in real time on our shipping partner’s website. If you do not receive tracking information, please contact our customer service team.
International Shipping and Duties
For international orders, customs in the destination country may charge duties and import taxes. Duties, taxes and related customs clearance fees are the responsibility of the buyer and darknightghost.com is not responsible for these fees. Please understand the relevant tax regulations in your country before placing an order.
Shipping Delays
We will do our best to ship on time, but we cannot control delays during shipping, including but not limited to delays caused by weather, force majeure or local customs inspections. In rare cases, if a package is lost, we will work with the shipping company to try our best to resolve the issue for you.
Delivery Issues
Please be sure to provide the correct shipping address and contact information when placing an order. We are not responsible if the package cannot be delivered due to an incorrect address or inaccurate consignee information, and may charge a re-delivery fee.
Damaged Packages
We take package safety very seriously. If you find any damage or missing items when you receive the package, please contact our customer service team immediately. We may ask you to provide photos or proof of damage in order to proceed.
If you have any questions about shipping terms or need further assistance, please contact us at geraldjones@darknightghost.com. Thank you for choosing darknightghost.com, we will do our best to help you!