Thank you for shopping at darknightghost.com. We are committed to providing quality products and services. If you are not satisfied with your purchase, please read the refund terms below carefully to make sure you understand our return and refund policy.

  1. Refund Request
    You can submit a refund request within 30 days of receiving the product. No refund will be accepted after this date.
    Returned products must be in unused condition and returned with the original packaging, tags and accessories.
    Some products may not be eligible for return, such as special sale items, personalized customized products, digital products, etc. Please carefully review the return policy description on the product page before purchasing.
  2. Refund Process
    Request a Return: Please contact geraldjones@darknightghost.com
    Submit a refund request and provide the order number, reason for return and photos of the product (if applicable).
    Confirm Return: Our customer service team will review your return request and provide you with the return address and further instructions within 1-2 business days.
    Returning Products: Please send the product back to our designated return address according to the customer service instructions. You will be responsible for the return shipping costs unless the product is defective or the wrong item was sent.
    Refund Processing: Once we receive and inspect your return, we will process the refund within 5-7 business days. The refund will be refunded through your original payment method, and the specific arrival time may depend on your bank or payment institution.
  3. Non-returnable items
    The following items are not eligible for return:

Items that have been used, damaged, or are missing original packaging and labels;
Items that are clearly marked as non-returnable at the time of purchase (such as special promotions, personalized customization, etc.);
Digital products or downloads.

  1. Return shipping costs
    If you apply for a return for personal reasons (such as dissatisfaction, inappropriate size, etc.), the shipping costs will be borne by the buyer.
    If we send the wrong item or the product has quality problems, the return shipping costs will be borne by us.
  2. Refund methods
    The refund will be refunded through your original payment method, such as credit card, PayPal, etc.
    Please note that your bank or payment platform may require additional processing time according to its policy, and the specific arrival time may vary.
  3. Exchange Policy
    If you would like an exchange instead of a refund, please let us know when submitting your return request. We will send you a replacement item once we have received and verified the returned item. Please note that exchanged items are subject to return conditions and stock availability.
  4. Wrong or Damaged Items
    If the item you received has quality problems or does not match your order, please contact us immediately and provide pictures of the damaged or wrong item as proof. We will prioritize such issues and arrange a return or exchange service for you.